Returns policy

Easy Returns Policy: Hassle-Free Returns for Your Peace of Mind

At Sofia Waldorf, our Easy Returns Policy is designed to make your shopping experience stress-free. We understand that sometimes, even the most stunning piece of jewellery might not be the perfect match for you, and that’s where we come in. Our straightforward returns process ensures that you can shop with confidence, knowing that you're never stuck with something that doesn't meet your expectations.

Returning items is simple and streamlined. We offer a 14-day return period for unworn purchases (excluding pierced jewellery), as we prioritise your satisfaction. Just remember to check our Terms of Sale for full details on our returns policy.

Here are some key highlights of our Easy Returns Policy:

• 14 days return window for unworn items.
• No refunds on pierced jewellery due to hygiene reasons.
• Unique engraved items are returnable only if faulty.
• Goods must be in a resalable condition with tags attached.
• Proof of postage is necessary for returns sent by post.

We recommend using a carrier with tracking to ensure your return arrives safely. Once received, we’ll process your return within 2 working days, and we guarantee your money back for any item you’re not fully satisfied with.

Shop worry-free at sofiawaldorf.com — your satisfaction is our top priority!